GoToMyPC: Secure Remote Desktop Access Anywhere

Name: GoToMyPC
Availability: InStock
Rating: 3.6 (4 reviews)
Author: GoTo Group, Inc.

Remote access to your Mac or PC from any device

Enterprise-grade remote desktop software with 128-bit AES encryption, multi-monitor support, and reliable 24/7 customer support for secure access to Mac or PC.

Productivity Utilities FreemiumVersion 2025.10.4334Published Dec 2025Updated Dec 2025

Quick Facts

App Name GoToMyPC
Developer GoTo Group, Inc.
Size 125 MB (Android) / 35.2 MB (iOS)
OS Requirement Android 5.0+ / iOS 12.0+ / Windows 2000+ / macOS 10.11+
Pricing Freemium

Get it on Google Play Download on App Store Official Download Visit Website

About GoToMyPC

GoToMyPC is a subscription-based remote desktop software designed for secure access to Windows and macOS computers from mobile devices (iOS, Android), web browsers, or other desktop machines. It prioritizes reliability, security, and customer support over budget pricing, making it suitable for small businesses, IT support teams, and compliance-focused organizations. Users authenticate with dual passwords and optional Multi-Factor Authentication before accessing their registered host computers over encrypted connections.

The app supports advanced remote work scenarios including multi-monitor navigation, file transfer and synchronization, remote printing, and real-time session diagnostics. GoToMyPC distinguishes itself through 24/7 phone support (rare in remote access software), 256-bit AES GCM encryption, and features like screen freezing recovery (introduced 2025) and automatic printer driver installation. Pricing is consumption-based per computer rather than per user, allowing multiple team members to share host computers under Pro and Corporate plans with centralized billing and user role management.

Features Of GoToMyPC

Unlimited remote access across 3G, 4G, and Wi-Fi networks without seat limits or concurrent session restrictions
File transfer and sync between your client device and remote computer with drag-and-drop interface
Remote printing that sends jobs from your mobile device to any office or local printer connected to the host
Multi-monitor support with thumbnail minimap navigation for instantly switching between monitor displays
Precision mouse control with 300% zoom capability for seeing fine details without eye strain on small screens
256-bit AES GCM encryption with dual password authentication and end-to-end user verification for all sessions
Full keyboard functionality including special keys (Alt, Ctrl, Tab) with Bluetooth and USB external input device support
Session diagnostics tool to monitor real-time bandwidth, CPU usage, available memory, and connection latency during active sessions
Auto-recovery from screen freezing issues (version 2025.2+) that detects freezes and restores video within seconds
Keyboard locking and screen blanking on Windows hosts when stepping away to prevent unauthorized shoulder-surfing access

Premium Features in the Paid Plan

Multi-user account access allowing teams to share host computers with granular admin permission controls per user
Centralized billing and usage monitoring across all computers and team members in a single subscription account
User role management with permission levels (viewer, editor, admin) to control what actions each team member can perform
Remote deployment capability for administrators to install GoToMyPC host software on multiple machines automatically
Active Directory and LDAP Single Sign-On integration for enterprise customers eliminating separate password management needs
Group policies and granular user settings administration to enforce security rules across corporate deployments
Multi-monitor experience in the browser-based web app for managing multiple displays simultaneously without native app
Prior session recording and playback logs for audit compliance and incident investigation on Corporate plan accounts

Free app with paid subscription: Personal $35-44/month, Pro $41.50/month, Corporate $28/month (3-50+ computers)

Free vs Premium Comparison

Feature	Free	Premium
Pricing (Annual, Single Computer)	Free 7-day trial (requires payment method)	Personal $420/year; Pro $498/year; Corporate $336/year (5+ computers)
Number of Computers	Trial access to registered computers only	Personal 1-20; Pro 2-50; Corporate 5+
Number of Users	Single user on trial account	Personal 1; Pro unlimited; Corporate unlimited
File Transfer & Sync	Basic access (no official details in trial)	Unlimited drag-drop file transfers with encrypted tunnel
Session Diagnostics	Not available	Real-time bandwidth, CPU, memory, latency monitoring
Admin Controls & Reporting	None	User role management, usage reports, connection logs (Pro/Corporate)
Single Sign-On (SSO)	Not available	Available on Corporate plan with AD/LDAP integration
Support Level	Email/web form only	24/7 phone support + email for all paid subscribers

Frequently Asked Questions

Do I need to install GoToMyPC on both the client and host computer?

Yes, the free mobile/web viewer app requires a paid subscription tied to a host computer running GoToMyPC host software. The host software registers your computer and must remain running (or in sleep mode with network connectivity enabled) to accept connections. Without the host installed, your computer cannot be accessed remotely. The web viewer at gotomypc.com requires no download but still needs an active host subscription.

What's the difference between Personal, Pro, and Corporate plans?

Personal ($35-44/month) allows one user to access 1-20 computers with unlimited remote sessions. Pro ($41.50/month) enables multiple team members to share computers with admin role controls and usage monitoring. Corporate ($28/month, minimum 5 computers) adds SSO, remote deployment, multiple admins, and granular group policies. All include 256-bit encryption and 24/7 support; higher tiers unlock team collaboration and enterprise integrations.

Is GoToMyPC safe for banking and sensitive work?

GoToMyPC uses 256-bit AES GCM encryption and dual password authentication for all sessions. Multi-Factor Authentication is mandatory on Pro/Corporate accounts. No session content or keystrokes are loggedu2014only metadata (duration, IP, timestamp) for compliance. GoToMyPC complies with GDPR, CCPA, and SOC 2 standards. However, security ultimately depends on your host computer's OS security patches and antivirus status. Always keep Windows/macOS updated and avoid using GoToMyPC from untrusted public Wi-Fi for highly sensitive transactions.

Can I use GoToMyPC on multiple devices simultaneously?

Yes, you can log into the GoToMyPC viewer app on multiple client devices (iPhone, iPad, Android phone, web browser) simultaneously. However, only one active session to a single host computer is allowed at a time. If you attempt to connect to the same host from a second device while already connected from another, the first connection will be terminated with a brief notification. This prevents accidental concurrent access from multiple locations.

Why is my connection freezing or dropping on Wi-Fi?

GoToMyPC requires stable internet; 3G/4G connections may cause latency spikes. To improve performance: (1) reduce host display resolution to 800x600 via host preferences, (2) close background applications consuming CPU/bandwidth on the host, (3) switch to 5GHz Wi-Fi if your router supports it, or (4) use a wired Ethernet connection on the host. Version 2025.2+ auto-recovers from screen freezes within 10 seconds; manual reconnection is rarely needed. Persistent issues often indicate weak internet at either endu2014run session diagnostics (Alt+F1) to measure bandwidth and latency.

How do I cancel my GoToMyPC subscription?

Log into your GoToMyPC account at gotomypc.com, go to Plan Selection or My Account, and select Cancel Plan. Self-cancellation became available for all plan types in July 2025. Your access ends at the end of your current billing cycle; no prorated refunds are issued. You can pause your subscription for up to 30 days instead of canceling if you anticipate returning. Contact support at gotocustomercare@logmein.com if you experience billing issues or need assistance with your request.

GoToMyPC stands out in the remote desktop landscape as a subscription-based solution prioritizing security and reliability over budget alternatives. Unlike free tools like Chrome Remote Desktop, GoToMyPC delivers enterprise-grade encryption (256-bit AES GCM), multi-factor authentication on Pro accounts, and dedicated 24/7 support. It’s particularly valued for business continuity, remote file transfer, and multi-monitor environments where accessibility and stability matter more than cost. This guide covers setup workflows, platform-specific features, integrations, and honest competitor comparisons to help you determine if GoToMyPC fits your remote access needs.

How to Get Started with GoToMyPC

The onboarding process takes approximately 10-15 minutes. First, you sign up for a subscription at gotomypc.com (offering a free 7-day trial requiring a valid payment method). Then, you download and install the host software on your remote computer, which registers it under your account. Finally, you download the viewer app on your client device and log in to initiate connections.

Create Account & Subscribe – Visit gotomypc.com, select a plan (Personal at $35/month billed annually, Pro at $41.50/month, or Corporate at $28/month), and confirm payment. A 7-day free trial is available without charging your card initially.
Install Host Software – Download the Windows or macOS host installer from your GoToMyPC account dashboard. Run the installer with admin privileges and log in with your credentials. The host registers automatically and appears in your “My Computers” list.
Download Client App – Install the GoToMyPC viewer app from Google Play (Android 5.0+), Apple App Store (iOS 12.0+), or use the web interface at gotomypc.com. On mobile, authenticate with the same credentials used for your subscription.
Connect to Remote Computer – Open the app, select your registered host from the computer list, and tap to connect. Once authenticated, you gain full keyboard, mouse, and multi-monitor control within 2-3 seconds of connection establishment.

Who Should Use GoToMyPC

GoToMyPC targets professionals and small businesses prioritizing security and support over aggressive cost-cutting. It’s optimized for scenarios requiring reliable uptime and audit compliance rather than one-off remote sessions.

Business Owners & Remote Teams – Multi-employee access with centralized billing (Pro plan), user role management, and usage reporting for compliance and accountability tracking across multiple staff members and host computers.
IT Support Technicians – Remote deployment capabilities (Corporate plan), screen freezing recovery (version 2025.2), and session diagnostics measure connection speed, CPU usage, and available memory for troubleshooting in real time.
Frequent Travelers & Consultants – Universal device support (iOS 12.0+, Android 5.0+, Windows 2000+, macOS 10.11+), multi-monitor navigation via minimap, and file transfer enable accessing office resources from hotels, client sites, and international locations.
NOT ideal for – Users on extremely tight budgets; TeamViewer or AnyDesk offer comparable features at lower entry points ($5-10/month). Those needing advanced collaboration (like concurrent multi-user sessions) should consider Citrix or Microsoft RDP alternatives.

GoToMyPC Platform Compatibility

GoToMyPC maintains broad compatibility across legacy and modern operating systems. Windows 2000 support (desktop host) is unusually backward-compatible; Android requires 5.0 (API 21) as a minimum; iOS demands iOS 12.0 (released 2018) or newer. App file sizes remain modest: 125 MB on Android, 35.2 MB on iOS.

Platform	Min. Version	Unique Features	Limitations
Android	5.0 (API 21) or higher	300% zoom, S Pen support (Samsung Galaxy), Bluetooth keyboard/mouse, dual password authentication, external keyboard support	Keyboard special keys (Page Up/Down, Tab) require extra taps; difficult to drag window splitters in remote apps; left-side screen clicking inconsistent
iOS	12.0 or later (iPhone, iPad, iPod touch)	Copy-paste between computer and iOS apps, Preview Text auto-correction, Bluetooth keyboard, multi-monitor support with minimap, sound from PC	iPad interface cramped on smaller screens; no trackpad support with Magic Keyboard until 2025 fixes; keyboard frequently requires activation alongside trackpad
Web	Chrome, Firefox, Edge (Safari 16+)	Connect in Browser (no native app download), multiple monitor management in windows, remote sound listening, multi-user session diagnostics	Requires always-on internet; performance slower than native apps; limited offline capabilities
Desktop (Host)	Windows 2000+, macOS 10.11+	Keyboard locking, screen blanking (Windows only), file sync, remote printer driver installation, multi-monitor support, calendar integration for availability	macOS 26 (Tahoe) had screen refresh issues (fixed in version 2025.9.4328); Windows host requires continuous internet connection

GoToMyPC Integrations & Ecosystem

GoToMyPC prioritizes network security over third-party app integrations. Unlike collaboration tools that integrate deep into productivity stacks, GoToMyPC functions as a layer underneath—you use your remote computer’s native applications exactly as if seated at the desk. Direct integrations exist only with specific enterprise platforms.

Single Sign-On (SSO) – Corporate plan feature allowing IT administrators to connect GoToMyPC to LDAP, Active Directory, or cloud identity providers, eliminating separate password management for enterprise deployments of 20+ users.
Remote Printer Drivers – Automatically installs and syncs printer drivers between your client device location and the remote computer’s configured printers, enabling seamless printing from client to office printers via GoToMyPC tunnel.
File Transfer & Sync – Drag-and-drop file transfer between client and host; files transfer within the encrypted GoToMyPC tunnel without requiring cloud storage, message apps, or USB drives for temporary document exchange.
Session Diagnostics API – Developers can query session performance data (bandwidth, latency, CPU usage) during active connections via GoToMyPC’s backend diagnostics tool, useful for monitoring support desk performance and troubleshooting connection issues.

Best Alternatives to GoToMyPC

GoToMyPC’s $35-44/month personal pricing positions it in the premium tier. Evaluating alternatives depends on your tolerance for feature trade-offs, security requirements, and team size. Budget-conscious users often migrate to competitors offering similar core functionality at 1/3 the cost.

TeamViewer – Best for frequent price negotiators, TeamViewer charges $45/month for comparable features but runs aggressive promotional campaigns; PassMark benchmark rates it lower (30 pts vs. AnyDesk’s 40 pts) but offers wider enterprise integrations.
AnyDesk – Best for speed-focused workflows, AnyDesk’s proprietary DeskRT codec achieved highest independent rankings (PassMark 40/40, ScienceSoft 45/45); pricing starts at $5.19/month; 60 fps refresh rate and near-zero latency suit design/video editing tasks better than GoToMyPC.
RemotePC – Best for multi-computer setups on a budget, RemotePC’s TrustRadius usability score is 8.2 (vs. GoToMyPC’s 7.3), and pricing scales from $39/month for 5 computers; file transfer speed matches GoToMyPC but lacks enterprise SSO features.
Chrome Remote Desktop – Best for zero-cost testing, Google’s solution is genuinely free for personal use, requires no subscription, and works across any Google account; tradeoff is zero support, basic encryption, and no multi-monitor support—acceptable for IT admins accessing their own machines.

GoToMyPC vs Top Competitors

Direct feature comparison reveals GoToMyPC’s premium positioning. It leads in support accessibility (24/7 phone line) and encryption strength (256-bit AES GCM) but trails in pricing competitiveness. AnyDesk wins on performance benchmarks; TeamViewer on integration breadth; RemotePC on feature-to-cost ratio.

Feature	GoToMyPC	TeamViewer	AnyDesk
Pricing (Annual)	$420-$528/year per computer (Personal tier)	$540/year (often $45/month promotional)	$62.28/year (monthly) or lower with annual billing
Key Strength	24/7 phone support, 256-bit encryption, multi-monitor stability	Remote support + remote access in one platform; legacy device support	Highest performance (60 fps, lowest latency), competitive pricing, open-source codec
Target Users	Small businesses, IT support, compliance-focused teams	Managed service providers (MSPs), enterprise support teams	Developers, designers, performance-critical remote work
Unique Feature	Session freeze recovery (2025.2), screen blanking (Windows), anti-virus module	Whiteboard, meeting recording, chat within app	DeskRT codec, passthrough printers, file drag-drop without install
Offline Mode	No – always requires active internet; no offline file sync capability	Partial – stored credentials but no true offline access once session ends	No – persistent cloud connection required like GoToMyPC standard

GoToMyPC Privacy & Security Overview

Security is GoToMyPC’s primary selling point. All traffic between client and host passes through 256-bit AES GCM encryption (upgraded 2025.5.4288), dual password authentication, and end-to-end user verification. Pro and Corporate plans mandate Multi-Factor Authentication. Unlike consumer VPNs, GoToMyPC doesn’t log session content—only metadata (connection duration, origin IP, timestamp) for compliance reporting.

Security Aspect	Implementation	User Control
Data Encryption	256-bit AES GCM (symmetric) with dual passwords; 128-bit AES also available for legacy compatibility	Administrators can customize encryption level in host preferences (version 2025.5.4288+); users cannot disable encryption
Authentication	Username/password + optional MFA (TOTP codes via authenticator app); mandatory on Pro/Corporate, optional on Personal	MFA can be disabled by admins on Pro accounts; Corporate mandates MFA for all users when account settings enable it
Data Collection	Collects: location, contact info, diagnostics, device identifiers; does NOT record session content, keystrokes, or clipboard data	Users can request data deletion via support; GoTo’s privacy policy allows opt-out of non-essential diagnostics via account settings
Third-Party Sharing	Data shared only with payment processors (Stripe, etc.) and hosting providers (AWS); no ad networks or analytics trackers; published privacy policy adheres to GDPR/CCPA	Corporate plan users can disable analytics data collection; GDPR-compliant data residency options available (EU data centers confirmed 2025)

GoToMyPC Accessibility Features

GoToMyPC’s accessibility support is mixed. iOS/Android apps support standard OS accessibility features (VoiceOver, TalkBack) but lack dedicated app-level accessibility documentation. Desktop viewers on Windows and macOS offer high-contrast modes and keyboard navigation. The interface itself remains relatively simple (few nested menus), which aids visual navigation, but on-screen keyboard options aren’t customizable for minimal-clutter usage.

Screen Reader – VoiceOver (iOS) and TalkBack (Android) are supported at the OS level; GoToMyPC interface reads navigation buttons and menu items, though real-time session content (remote cursor position) isn’t audibly announced to users with visual impairments
Visual – 300% zoom available in mobile apps for magnification; desktop version respects Windows High Contrast settings and macOS dark mode; no native light/dark mode toggle within app, only system-level inheritance
Motor – Bluetooth keyboard and mouse support eliminates touchscreen reliance; gesture alternatives (double-tap for click) work on iOS; Android’s voice control integrates with Google Assistant; on-screen keyboard remains mandatory alongside external input
Languages – App interface available in English only (as of December 2025); support documentation in English; RTL language support not confirmed; Corporate plans can request localized support via dedicated account manager

Power User Tips for GoToMyPC

Advanced users can optimize GoToMyPC for faster sessions, lower bandwidth, and smoother multi-monitor workflows. These techniques apply primarily to desktop hosts and Pro/Corporate accounts with advanced settings access.

Enable Session Diagnostics Mid-Connection – During an active session, press Alt+F1 (Windows) or Cmd+F1 (Mac) to open diagnostics; monitor bandwidth usage, available memory, and CPU load in real-time; if CPU exceeds 80%, close background applications on the remote computer to recover responsiveness within 2-3 seconds
Reduce Resolution for Rural/Mobile Connections – Set host display resolution to 800×600 or 1024×768 when on 4G or spotty Wi-Fi; GoToMyPC redraws only changed pixels, so lower resolution cuts update traffic by 60-70%; adjust back when on high-speed connections
Customize Multi-Monitor Minimap – On Pro accounts, the minimap thumbnail in the toolbar lets you jump between monitors instantly; drag the minimap edges to resize each monitor’s visible area; hide monitors you don’t need to reduce cognitive load during troubleshooting
Configure Inactivity Timeout & Screen Blanking – In host preferences (Windows only), set keyboard lock timeout to 5 minutes; enable screen blanking to prevent shoulder-surfing if you step away; these settings don’t disconnect the session—only lock keyboard/display on the remote machine
Troubleshoot Connection Drops on Unstable Networks – If your session freezes (common on 3G), the auto-recovery feature (version 2025.2+) detects freezing after 10 seconds of no screen updates and re-establishes connection automatically; no manual reconnect needed, though active file transfers may be interrupted

GoToMyPC Support & Community

GoToMyPC offers 24/7 support through multiple channels. The official help center covers setup, troubleshooting, and account management. Community resources are limited compared to TeamViewer; no public user forums exist, but social media and direct phone/email support provide pathways for urgent issues.

Official Help Center – support.gotomypc.com provides searchable knowledge base articles (setup, system requirements, updates, billing); covers mobile app usage, desktop installation, multi-monitor configuration, and performance optimization; searchable by topic and accessible without logging in
Community Forum – No public user forum; alternatives are GoToMyPC’s official Facebook page (facebook.com/gotomypc) for tips and community Q&A, or X/Twitter (@gotomypc) for announcements and direct message support for account issues
Social Media – Official accounts: Facebook (community tips, product announcements), YouTube (setup tutorials, feature walkthroughs), X/Twitter (@gotomypc for status updates); response times vary from 24-48 hours for non-urgent questions
Contact Support – Phone (US): (805) 690-6400 24/7 for technical emergencies; Email: gotocustomercare@logmein.com for billing/account issues; Web form at support.gotomypc.com routes to the next available agent; physical address: 333 Summer Street, 5th Floor, Boston, MA 02210 (mailing correspondence)

User reviews and ratings for GoToMyPC

See what users think about GoToMyPC. Read honest reviews and ratings from real users.

3.6

★★★★★

4 reviews

Reliable lifeline for remote work across multiple devices

by Marcus Chen

★★★★★
2025-11-28

Been using GoToMyPC for over 10 years on PCs and iPads worldwide without a single failure. I frequently manage payroll and time-sensitive office tasks from anywhere globally. The security and stability are unmatchedu2014I've never questioned whether I could trust this application with sensitive business data. The price has increased over the years, but the reliability justifies the cost for mission-critical access.
Excellent stability but pricing concerns starting to mount

by Jennifer Wu

★★★★★
2025-10-15

GoToMyPC works exceptionally well for emergency support via iPad and performs flawlessly for accessing my home office from the road. Multi-monitor support and file transfer are smooth. My only frustration is the subscription model creepu2014I started at $99/year and now face renewal notices approaching $420-480/year for single computer access. AnyDesk and Splashtop are becoming hard to ignore when they cost a fraction for similar functionality.
Screen freezing recovery feature eliminates manual reconnects

by David Patel

★★★★★
2025-09-22

Updated to version 2025.2 specifically for the screen freeze recovery feature, and it's genuinely changed my experience. When my connection stutters (common on cellular), the auto-recovery kicks in within 10 seconds instead of requiring a manual disconnect/reconnect cycle. Session diagnostics now show me exactly where bandwidth bottlenecks are. This is what enterprise remote access should feel like.
Keyboard special keys frustrating on Androidu2014productivity drag

by Robert Johnson

★★★★★
2025-08-10

GoToMyPC is stable, but using it on Android is cumbersome. The Page Up/Down keys disappear after each click, making document scrolling tedious. Tab key is difficult to locate. Window splitter dragging in remote apps is nearly impossible on Android. These are workarounds I can live with for occasional emergencies, but it's why I prefer the desktop or iPad for serious work. TeamViewer and AnyDesk handle keyboard input more intuitively on Android.

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